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ProREMOTE remote maintenance packages

Remote maintenance packages for your requirements. Maximum availability and fastest response time.
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ProREMOTE REMOTE MAINTENANCE- SERVICE PACKAGES

With PROMOT’s own ProREMOTE remote maintenance packages, we give you the opportunity to contract services from PROMOT. Thanks to the modular structure of our ProREMOTE remote maintenance packages, we can offer the perfect package with an optimal price-performance ratio for your operational requirements.
FREE HOTLINE
Mon-Fri: 7 a.m. – 5 p.m.
Quick telephone support and advice from a PROMOT technician.
+43 7613 8300 150
BASIC
from € 960,–
plus VAT
per year/system
  • Remote intervention in PLC/NC control by experienced programmers
  • Easy communication via ProREMOTE hardware
  • Rapid feedback within 4 h by a PROMOT programmer in the time available
  • Hotline & remote maintenance service availability:
    Mon–Fri: 7 a.m. – 5 p.m.
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ADVANCED
from € 1.590,–
plus VAT
per year/system
  • Remote intervention in PLC/NC control by experienced programmers
  • Easy communication via ProREMOTE hardware
  • Rapid feedback within 2 h from a PROMOT programmer in the time available
  • On-site response time: within 96 h (DE, AT)
  • Hotline & remote maintenance service availability:
    Mon–Fri: 6 a.m. – 10 p.m.
    and Sat: 6 a.m. – 2 p.m.
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PROFESSIONAL
Custom

  • 24/7 remote intervention in PLC/NC control by experienced programmers
  • Easy communication via ProREMOTE hardware
  • Rapid feedback within 2 h from a PROMOT programmer
  • On-site response time: within 24 h (DE, AT)
  • Hotline & remote maintenance service availability:
    Mon–Sun: 24 hours
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MASTER COMPUTER OPTION PACKAGE
from € 960,–
plus VAT
per year/system
  • Software High Level Language Expert
  • Hotline & remote maintenance service availability:
    Mon–Thu: 7 a.m. – 5 p.m.
    and Fri: 7 a.m. – 12 p.m.
  • Rapid feedback within 4 h by a PROMOT programmer in the time available
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We help you plan and implement remote access to accelerate digitalization and make your business evolve.

REQUIREMENT
The ProREMOTE remote maintenance modules are only available in combination with a ProREMOTE remote maintenance service package. Restricted remote maintenance access may occur with customised hardware solutions. (The express rental hardware case is excluded).
SECURITY
The solution is end-to-end safety-certified in accordance with the IEC 62443 standard.
BENEFITS
With remote maintenance support from PROMOT, you are always on the safe side. Our experienced technicians and programmers support you with fault diagnosis and troubleshooting, thus ensuring maximum availability of your system. A fast response time is important to us so that you are fully operational again as quickly as possible.

ProREMOTE REMOTE MAINTENANCE MODULES

With the new ProREMOTE remote maintenance modules, you customize your secure remote access to your network and equipment. With ProREMOTE remote maintenance modules, we can securely establish an instant connection to your machines, allowing us to quickly respond to your issues as well as minimize downtime. Access can optionally be controlled by you to comply with strict IT policies. So in the future, you will be faster, more flexible and more cost-effective when you need support for rapid fault diagnosis, and at the same time you will not have to worry about license fees.
FOR BECKHOFF**
from € 960,–
plus VAT
per system
  • Software solution*
  • On Beckhoff CX or on Beckhoff IPC
  • Hosted private server
  • Remote access client licenses
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FOR SIEMENS**
from € 2.490,–
plus VAT
per system
  • Additional hardware installed in the control cabinet*
  • Hosted private server
  • Remote access client licenses
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MOBILE RENTAL
HARDWARE CASE
€ 1.980,–
plus VAT
per year on rent
  • Once per customer*
  • Prerequisite: 4G network at the plant
  • Usable for multiple plants
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EXPRESS-RENT-
HARDWARE-CASE
€ 1.980,–
plus VAT
once incl. express delivery
  • No service package necessary
  • For one-time remote maintenance up to 6 h
  • Prerequisite: 4G network at the plant
  • Rental period for one week
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* In combination with a ProREMOTE service package.
** Internet access is provided by the customer.

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Expand your service package with ProMONITOR. This gives you a quick real-time overview of your production - regardless of location! We want to help you remain competitive and profitable while minimising downtimes and capacity bottlenecks.