Service &
Support
Keep your automation solution
fit with our service
fit with our service
We help you stay competitive and profitable
PROMOT Automation Customer Service is your contact when it comes to questions about mechanics, software, maintenance or the operation of your system. We ensure professional support – also on site. The solution-oriented range of services from spare parts and service packages to conversion and retrofit work saves you time and costs and increases your machine availability.
With PROMOT Automation, you have a partner who supports you every step of the way. We stand by your side and help you do your best. Depending on the circumstances, we support you by phone, e-mail, remote service or even on site.
The service offer provides full transparency.
HOTLINE
If you have questions about the mechanics, software, maintenance or operation of your system,
competent and experienced employees are available to you by e-mail and via the service hotline. Contact us, we will be happy to help you:
Mon-Fri: 7 a.m. – 5 p.m.
SERVICE PACKAGES
Together with you, we look for solutions by phone, e-mail or remote service.
If required, we will also support you on site with troubleshooting on the machine. Simply select the remote service package that suits you best and benefit from the know-how of our competent and experienced staff.
SPARE PARTS
For smooth production like on the first day, you should rely on original spare parts.
We are happy to support you from ordering to the installation of your spare parts with competent and experienced technicians. Advantages of using PROMOT original spare parts are competent order processing, best access and fast delivery.
MODIFICATION &
RETROFIT
We support you with any kind of modifications.
True to the motto „There is nothing that cannot be improved”, we welcome the opportunity to support you with any kind of modification. Let us optimize your plants for you and help boost your productivity and flexibility. Typical conversion work: Setting up new parts, integrating new machines, and process optimization of any kind.